PLEASE NOTE ~ All SALE items that have been marked down and / or with a sales code are FINAL SALE and are not eligible for refund or exchange.
Hawthorn accepts Visa, American Express, & Mastercard credit card payments through our secure shopping cart. *To our California loves, due to the tax laws, a 7.25% sales tax is applicable to merchandise shipped to California addresses.
We ship USPS and UPS within the United States. Standard shipping takes 3-5 business days and is $15. Two day air is $25.
Orders are shipped Wednesday thru Friday. Orders placed Friday after 12pm PST will be shipped the following Wednesday.
Free shipping on purchases over $150 *not valid with promotional code / sale items.
PLEASE NOTE ~ At this time we can not process international orders, and any international order attempts are subjected to a 15% restocking fee.
Returns & Exchanges:
Of course we want you head over in heels in love with what you buy from Hawthorn…So if for any reason, what you ordered doesn’t make your heart skip, you may return the items postmarked within 14 calendar days of receipt for a full refund less the shipping charges. Returned items must be sent back in the original condition (unworn, unwashed, unaltered) with the tags attached. Shoes must be returned in the original shoe box, free of damage and postal labels. The bottoms of shoes tend to scuff easy, so please try on when on carpet. We reserve the right to deny returns on any items that we feel have been taken out for a spin.
All SALE items that have been marked down and / or with a sales code are FINAL SALE.
Please allow up to two weeks from the time you mail your order for your return to be processed.
If you would like to return an item for exchange, please email us at email@example.com to check if we have your size available. We can then hold the item for you until we receive the returned item to be exchanged. Shipping charges will apply.
To go about the process of a return, please fill out the return form attached to your receipt along with the second copy of your receipt within 14 days to
5854 College Avenue
Oakland Ca. 94618
We also offer in store returns, so if you would like to return your item(s) to our shop at 5854 College avenue in Oakland, you are more than welcome to, but our in store return policy will apply; within seven days, for store credit or exchange only.
If you have any questions regarding returns or exchanges, please email us at firstname.lastname@example.org
Other fun facts:
Our online store is an extension of our brick and mortar store in Oakland, so there may be times when we have sold out of inventory on something you are lusting after. If by the odd stroke of the universe we have sold out of what you ordered at the exact same time, we will refund your card and issue you an email letting you know. If you would like to be put on a wait list, let us know and we will contact you as soon as we replenish the item you want/love/need.